This Privacy Policy describes Our policies and procedures regarding the processing of Your personal data when You use the Service, informs You about Your privacy rights, and how the law protects You.
Words with an initial capital letter have the meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Privacy Policy:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
Usage Data is collected automatically when using the Service.
This may include information such as Your Device's IP address, browser type and version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service, including via mobile device.
The Company allows You to create an account by setting a username (Username) and a password (Password). The Company also allows You to create an account and log in to use the Service through the following Third-Party Social Media Services:
If You decide to register through, or otherwise grant Us access to, such a Service, We may collect Personal Data already associated with Your account — such as Your name, email address, activities, or contact list associated with that account.
You may also have the option of sharing additional information with the Company through Your account on that Service. If You choose to provide such information during registration or otherwise, You grant the Company permission to use, share, and store it in accordance with this Privacy Policy.
While using the Application, in order to provide its features, We may collect, with Your prior consent:
To determine location for features that require it, such as "Start Via Transilvanica Verde," the mobile app requires background location permissions (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION). These permissions can be disabled at any time from your phone's settings (Google instructions).
Myline uses this information exclusively to validate activities and grant the benefits provided for, in accordance with the applicable Terms and Conditions, and it is deleted after the validation process is completed or at periodic intervals.
By accepting the Terms and Conditions and by allowing the E.ON Myline application access to their location, the Customer agrees that E.ON Myline may process the location data collected through the opened application.
If the Customer (i) does not allow the application access to their location, or (ii) does not save the data in the application, the data will not be processed.
By accepting the applicable Terms and Conditions, the Customer understands and agrees that E.ON Myline will collect location data solely under the conditions and for the purposes expressly set out in the applicable documents.
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server, or it may simply be stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
In the course of providing the Service, You may interact with AI-based features, such as Ioana My Line.
Ioana My Line is an artificial intelligence system that, by the nature of its functionalities, is considered a system subject to the transparency obligations set out in Regulation (EU) 2024/1689. The responses provided are automatically generated based on available information and may be subject to inherent limitations of the technology used.
When using Ioana My Line, the Company may process data provided directly by the Customer during interactions such as messages and requests, as well as identification data, technical data, and information about the use of the service, necessary to provide responses, operate the system, and improve its quality. The content of conversations may also include other information that the Customer chooses to provide voluntarily.
The Customer may request the intervention of a human operator at any time, by contacting E.ON support teams at https://www.eon.ro/contact or 0265-200366.
The Company does not use Ioana My Line to make decisions based solely on automated processing that produce legal effects or that significantly affect users, within the meaning of Article 22 of Regulation (EU) 2016/679.
We may share Your personal information in the following situations:
The Company will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce Our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when this data is used to strengthen security, to improve the functionality of Our Service, or when We are legally obligated to retain it for a longer period.
Your information, including Personal Data, is processed at the Company's operational offices and in any other places where the parties involved in the processing are located. This means the data may be transferred to, and maintained on, servers located outside of Romania, where data protection rules may differ.
Your agreement to this Privacy Policy, followed by Your submission of information, represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Personal Data will take place to an organization or a country without adequate safeguards for the security of such data (for example, adequacy decisions by the European Commission or standard contractual clauses, where the transfer is to a country outside the European Economic Area).
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. You will be notified before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a regulatory body such as ANRE or ANSPDCP).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service is not intended for anyone under the age of 18, and We do not knowingly collect personal data from anyone under this age. If We identify or have reasonable grounds to believe that personal data belonging to a minor has been collected without meeting the applicable legal requirements, We will promptly take steps to delete it. Where applicable law permits the processing of a minor's data based on the consent of a parent or legal guardian, such consent will be obtained and verified by appropriate means, in accordance with Article 8 of Regulation (EU) 2016/679 (GDPR) and the provisions of Law no. 190/2018 on measures implementing the GDPR in Romania.
If You are a parent or guardian and You believe Your child has provided Us with Personal Data, please contact Us at protectiadatelor[at]eon-romania.ro, and We will review the request and take appropriate action within a reasonable time.
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and, before the change becomes effective, via email and/or a prominent notice within the Service. The "Last updated" date at the top of this document will be updated accordingly.
We encourage You to review this Privacy Policy periodically. Changes take effect from the date they are posted.
If you have any questions about this Privacy Policy, You can contact Us: